Users must maintain the security of all SCAYLE resources.
User Identifiers: Each project manager undertakes to assign an account to each member of his group and to identify the person to whom each user account has been assigned. These user identifiers must not be shared under any circumstances and will be used within the strictly contracted scope.
Passwords: Users agree not to share or reveal passwords, which will be changed periodically and whenever it is believed or suspected that their confidentiality has been violated, following the password policy established by SCAYLE.
The following cases are considered non-compliance with the conditions of use of SCAYLE's resources:
Illicit use by third parties of user identifiers (user/password) in computer systems (with or without the knowledge of official users), both by the person making the improper access and by the person responsible for the account, as well as non-compliance with the terms of licenses of the generic software acquired in SCAYLE.
The search for passwords of other users or any attempt to find and exploit faults in the security of the computer systems of SCAYLE or others, or make use of those systems to attack any computer system.
The creation, use or storage of programs or information that may be used to attack the computer systems of SCAYLE or others, except for those persons expressly authorized to carry out such tasks leading to guaranteeing the security and operability of SCAYLE's services.
Intentional introduction of viruses or any other malicious or harmful software.
Alteration of the integrity, use or improper manipulation of the data.
Not to maintain the computer resources under its responsibility with the necessary security measures.
Failure to comply with these regulations to any degree will result in the immediate suspension of the service provided and/or the temporary blocking of systems or accounts, in order to guarantee the proper functioning of the SCAYLE services.
System users can request assistance from technical staff SCAYLE when necessary via an email to the support team, the sole point of receipt of support requests.
Assistance to users will be limited to the implementation of their codes, installation of the necessary software and consulting work to achieve optimal use of allocated resources. Under no circumstances will SCAYLE staff provide support for the development, debugging or optimisation of user codes.