At SCAYLE, we have implemented a ticketing system to efficiently, transparently, and systematically manage all technical support requests. This system allows our users to report issues, make inquiries, or request services in a structured manner, ensuring proper tracking and a swift resolution for each case.
Users of HPC, Virtualization, and OpenScayle services can request assistance from SCAYLE's technical staff when needed through the ticketing system, accessible via our Access Platform. User support is limited to setting up their codes, installing the necessary software, and providing consulting services to ensure optimal use of the assigned resources. Under no circumstances will SCAYLE staff provide support for user code development, debugging, or optimization.
Note: The official channel for request management is our ticketing system, and only requests submitted through this channel will be attended to. In case of access issues to the platform or other exceptional situations, users may contact the support team via email at .
Last updated: 27/02/2025 09:46