Closure

When the user's request is resolved, its status will be changed to Resolved after associating a solution.

To view any changes from the ticketing platform (if any), open the ticket and click on "Processing request".

When the support department associates a solution with the ticket, the user can validate or reject the proposed solution.

If the solution is validated, the ticket will move to the Closed status.

Resolved tickets without user feedback within 48 hours will be automatically closed.